Help
Your own domain
Two routes: we buy it for you, or you connect one you already own. Neither needs you to understand a nameserver.
The steps
- Tell the builder the domain you want to use.
- You are given a record to add at whoever you bought the domain from.
- Add it there. Nothing else is needed from you.
- Once the name genuinely resolves here, the address goes live and a certificate is issued automatically.
Why it waits for DNS
Until the record exists, the entry does nothing at all — no route and no certificate. That is deliberate. Without it we could be talked into issuing a real certificate for a name imitating somebody else’s bank and serving content under it, which is a phishing site with our padlock on it.
What will be refused
Our own addresses, and anything under our preview and live domains. Somebody who could claim one of those could shadow another customer’s app.
Or let us buy it for you
You do not have to deal with a registrar at all. Tell us the name you want, we tell you what it costs, and we buy it and point it at your app. A person does that rather than a checkout page, usually the same day — registering a name spends real money at a registry the instant it happens and cannot be undone, so somebody checks the spelling first.
Related questions
How long does DNS take?
Usually minutes, sometimes hours, depending on your registrar. Nothing is broken while you wait; the old address keeps working.
Do I need to buy a certificate?
No. It is issued and renewed automatically, and it is free.
Still stuck?
The support address and hours are on the contact page, and a person answers.
Access is by invitation and a person reads every request. The founder test is free, takes a few minutes, and tells you what you are getting before you commit to anything.