Help
Billing, receipts and your details
Sparks are your money at one to the rupee. Everything charged is itemised, and every purchase gets a proper invoice.
Topping up
Pick a pack and pay on the payment provider’s own page. We never see your card — the same rule we enforce on every app this builds.
A payment is not the same thing as a credit: the attempt is recorded when you start, and the balance moves only when the provider’s own server confirms the payment and the amount matches what we asked for. An abandoned checkout leaves a trace and no balance, and refreshing the return page is not free money.
Your billing details
Add them on their own page rather than in the middle of a payment — nobody should be hunting for a GSTIN with a payment window open. State is required, because it decides how the tax is split, and if you give a GSTIN it is checked both for shape and for agreeing with the state you picked.
A well-formed GSTIN from the wrong state is invisible on the form and turns up months later as a rejected input-credit claim nobody can trace back.
Receipts
Built once at payment and stored whole. If you move office next year, last year’s receipt still says what it said — otherwise it was never really issued.
Spark prices include tax; domain prices add it. The receipt says which convention it used, and the parts always add back to exactly what you were charged.
Running out
The builder stops and holds the sentence you were about to send. Topping up does not run it; you press send. Money arriving is not permission to spend it.
Related questions
Can I get an invoice with my company’s GSTIN?
Yes. Add your billing profile first and it appears on receipts issued afterwards. Receipts already issued do not change, by design.
Do unused sparks expire?
No.
Still stuck?
The support address and hours are on the contact page, and a person answers.
Access is by invitation and a person reads every request. The founder test is free, takes a few minutes, and tells you what you are getting before you commit to anything.